Help Centre

Questions, answered.

Everything you'd want to know about MOTIV — the ingredients, how to use it, orders and more. Can't find what you need? Our team is one message away.

Product & Ingredients

6 questions
What is MOTIV Electrolyte & Vitamin Balance?

MOTIV Electrolyte & Vitamin Balance is a drink mix containing a blend of sodium, potassium and magnesium, along with 10 essential vitamins (B1, B2, B3, B5, B6, B7, B9, B12, C and D) and taurine, designed to support your everyday hydration and daily routine.

Does it contain sugar?

It has no added sugar and is naturally sweetened with stevia.

What flavours does MOTIV come in?

Two flavours:

  • Lemon & Lime — naturally flavoured, no colourants.
  • Berry (Raspberry & Pomegranate) — naturally flavoured, coloured with beetroot juice powder.

Both contain the same electrolyte and vitamin blend — pick your flavour profile, sweet or sour. Not sure which to try? Grab the bundle and taste both.

Does it contain allergens?

MOTIV is produced in a facility that also processes milk, soy, egg products and gluten-containing cereals, so trace amounts may be present.

If you have specific allergies or intolerances, always check the full ingredient list on the pack before use.

Does it replace a balanced diet?

No. MOTIV is intended to complement a balanced, varied diet and shouldn't be relied on as a sole source of nutrients.

How should I store it?

Keep sachets in a cool, dry place, out of reach of children. The best-before date and batch number are printed on the packaging.

How to Use It

3 questions
How do I use it?

Empty one sachet into 330ml of cold water and stir well.

It's recommended after physical activity to support your routine, and can also be enjoyed before or during training, or at other times of day such as your morning routine, the workday, or while travelling.

When's the best time to drink MOTIV?

Whenever fits your day. Morning to start hydrated, midday to beat the 3pm wall, before or after a workout, on long travel days, or just when plain water isn't cutting it.

MOTIV is built for the everyday — not just training days.

Can I drink it every day?

Yes — it's designed as a daily addition to your routine, not just for training days.

Health & Safety

2 questions
Is it suitable for children?

It's not recommended for children under 15 without guidance from a doctor or dietitian.

Can I drink it if I'm pregnant?

Pregnant women should only consume it under the guidance of a doctor or dietitian.

Orders & Shipping

4 questions
How much does shipping cost?

Shipping is free on orders over 3000 TL. Below that, a flat shipping fee of 80 TL is added at checkout.

How long does delivery take?

[Placeholder — to confirm once finalised with our 3PL partner]

What's your returns policy?

Because MOTIV products are sealed food items in hygiene-protected packaging, once the security seal on the outer box has been opened, the product is no longer eligible for return or refund under the right of withdrawal — this is a legal requirement for food and hygiene-protected goods in Turkey.

To be eligible for a return: the outer box's security seal must be fully intact and unopened, the product must be unused and in its original packaging, and you must contact us within 14 days of delivery.

Received a faulty, damaged or incorrect item? That's covered regardless of whether the seal has been opened — email us with your order number and photos and we'll arrange a replacement, repair, partial or full refund, and cover return shipping.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with a tracking link. If you can't find it, check your spam folder or reach out and we'll resend it.

About MOTIV

2 questions
Where is MOTIV made?

MOTIV was formulated across the UK and Turkey, tested in four different factories over two years before we landed on a production process we were genuinely proud of. Made for the people of Turkey, held to the standard we'd want to put our own name on.

Read the full story →

Why only 10 vitamins and not 30?

Because more isn't better — right is better. You won't find an adaptogen blend or a 40-ingredient greens powder in MOTIV. Every vitamin and electrolyte in here earns its spot.

The goal was never to impress you with a label. It's to build something you'll actually do every single day.

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