Refund policy

Returns & Refunds

We want you to feel confident buying from MOTIV. Here’s how returns, refunds and exchanges work.

Important

Sealed products cannot be returned once opened

Because MOTIV products are sealed food items in hygiene-protected packaging, once the security seal on the outer box has been opened, the product is no longer eligible for return or refund under the right of withdrawal. This is a legal requirement for food and hygiene-protected goods in Turkey, not a MOTIV policy choice.

To be eligible for a return

  • The outer box’s security seal must be fully intact and unopened.
  • The product must be unused and in its original, undamaged packaging.
  • You must contact us within 14 days of delivery to let us know you would like to return your order.

How to start a return

Email support@motivsupps.com with your order number and we’ll send you return instructions.

  1. Contact us: Email your order number and return request.
  2. Follow return instructions: Use the address and shipping steps provided by our support or 3PL team.
  3. Inspection and refund: Once approved, your refund is sent to the original payment method.

Once we receive your returned item and confirm it meets the conditions above, we’ll refund the full purchase price, excluding original delivery costs, within 14 days to your original payment method.

3PL note: Replace the general return-address wording above with the final warehouse address, label requirements and courier instructions once confirmed by your 3PL partner.

Received a faulty, damaged or incorrect item?

This is different from the return policy above. If something is wrong with your order, you are covered regardless of whether the seal has been opened.

Contact support@motivsupps.com with your order number and clear photos of the issue. At your choice, we will arrange a replacement, repair, partial refund or full refund.

We will also cover return shipping for confirmed faulty, damaged or incorrect items.

Changed your mind before your order ships?

If your order has not been dispatched, email us as soon as possible with your order number and we will cancel it and refund you in full.

Once an order has shipped, the returns conditions above apply instead.

Delivery timeframes and costs

To be confirmed once finalised with our 3PL partner.

Questions about your order?

Reach us at support@motivsupps.com or message us on Instagram. See our Contact page for details.