Privacy policy

At a glance

What we collect: Contact, payment, account, transaction, device and usage information.

Why we use it: To fulfil orders, improve services, communicate, market responsibly and prevent fraud.

Where we deliver: Online orders are currently available for delivery to addresses within Turkey only.

Motiv Supplements operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Motiv Supplements is powered by Shopify, which enables us to provide the Services to you.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to the collection, processing and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Our online store currently accepts orders for delivery to valid addresses within Turkey only. We do not currently offer international shipping.

Personal information we collect or process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information.

• Contact details: name, billing address, delivery address within Turkey, phone number and email address.
• Financial information: payment card and account information, transaction details, payment method and confirmation.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged or cancelled, and previous transactions.
• Communications: information included in customer support enquiries or other messages.
• Device information: browser, network connection, IP address and other unique identifiers.
• Usage information: how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information:

• Directly from you when you create an account, use the Services, contact us or otherwise provide information.
• Automatically through your device, cookies and similar technologies.
• From service providers that process information on our behalf.
• From partners or other third parties.

How we use your personal information

Provide, tailor and improve the Services

We use personal information to perform our contract with you, process payments, fulfil orders for delivery within Turkey, manage accounts, remember preferences, arrange domestic shipping, facilitate returns and exchanges, enable reviews and personalise your shopping experience.

Marketing and advertising

We may use personal information to send marketing and promotional communications by email, text message or post, and to show relevant online advertisements based on your interactions with the Services.

Security and fraud prevention

We use information to authenticate accounts, provide a secure shopping experience and detect, investigate or act on fraudulent, illegal, unsafe or malicious activity. You are responsible for keeping your account credentials secure.

Communicating with you

We use personal information to provide customer support, respond to enquiries and maintain our business relationship with you.

Legal reasons

We may use personal information to comply with law, respond to valid legal process, participate in litigation or investigations, and enforce our terms and policies.

How we disclose personal information

We may disclose personal information for legitimate purposes:

• To Shopify, vendors and providers supporting IT, payments, analytics, customer support, storage, fulfilment and delivery of orders within Turkey.
• To business and marketing partners that provide marketing services or personalised advertising, subject to their own privacy notices.
• When you direct, request or consent to disclosure, including for delivery to your address in Turkey, social media widgets or login integrations.
• To affiliates or members of our corporate group.
• In connection with a merger, bankruptcy or other business transaction, to meet legal obligations, enforce policies, or protect the Services, our rights and the rights of others.

Delivery area

Motiv Supplements currently sells and ships online orders only to valid delivery addresses within Turkey. We do not currently offer international delivery.

We use the personal information you provide, including your name, Turkish delivery address, telephone number and order details, to process, fulfil and deliver your order and to communicate with you about its status.

Our relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve them. Information submitted through the Services may be transmitted to Shopify and third parties located outside your country.

We also use Shopify features that may combine information about your interactions with our store, other merchants and Shopify. In those circumstances, Shopify is responsible for that processing and for responding to relevant rights requests.

Learn more in the Shopify Consumer Privacy Policy or use the Shopify Privacy Portal.

Third-party websites and links

The Services may link to third-party websites or online platforms. We are not responsible for the privacy, security, accuracy or reliability of sites we do not control. Review their privacy policies and terms before providing information.

Information shared in public or semi-public areas, including social platforms, may be visible to other users and may be used by third parties.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian may contact us to request deletion of a child’s information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined by applicable law, personal information of individuals under 16.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee perfect security. Information may also be insecure while in transit, so please do not use unsecured channels to send sensitive or confidential information.

Retention periods depend on factors such as account management, service delivery, legal obligations, dispute resolution and enforcement of contracts or policies.

Your rights and choices

Depending on where you live, and subject to applicable law, you may have rights including:

• Access or know: request access to personal information we hold about you.
• Delete: request deletion of personal information we maintain.
• Correct: request correction of inaccurate information.
• Portability: receive a copy of your information or request transfer to a third party in certain circumstances.
• Marketing preferences: unsubscribe from promotional emails using the link in those messages. We may still send non-promotional communications about your account or orders.

You may exercise available rights through the Services or by contacting us. We may need to verify your identity. Authorised agents may submit requests where permitted by law, subject to proof of authority.

We will not discriminate against you for exercising your rights and will respond within the period required by applicable law.

Complaints

Contact us if you have concerns about how we process your personal information. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store and process personal information outside the country where you live.

For transfers outside the European Economic Area or United Kingdom, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses, equivalent UK mechanisms or an applicable adequacy decision.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised version, update the “Last updated” date and provide any notice required by law.

Contact us

For questions about this Privacy Policy or to exercise your available rights:

Email: diren@direnkartal.com

Address: 4 Chapel Market, London N1 9EZ, United Kingdom